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PENNYMAC

4.4

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Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,620 reviews
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William B.'s profile image
William B. 
5 years ago

A little more communication with final numbers and actual closing updates without the client having to reach out so often. Secondly, I emailed and called to be sure I had the final closing numbers for cash to bring and the numbers were different. Now I have to wait until someone calls me to get an update. Amrock Title or PennyMac has not communicated with me about this situation. 

Edward L.'s profile image
Edward L. 
5 years ago

We had no problem with closing. Nichole was very helpful. 

WANDA G.'s profile image
WANDA G. 
5 years ago

Enjoyed working with PennyMac for my refinance. The process was quick, fast and smooth. I really appreciate the communication and the ability to actually easily speak with a rep when I needed them. Thanks. 

Gay R.'s profile image
Gay R. 
5 years ago

My final documents were addressed to a "he" and not a female. Other than that, everything else went smoothly. Was able to retrieve documents as required. Thank you. 

MARILYN SIMPSON F.'s profile image
MARILYN SIMPSON F. 
5 years ago

Refinancing my house thru PennyMac was a great experience. I was satisfied. I was informed ahead of time re documents to be submitted or anticipated emails or phone calls. I encountered no hidden surprises, therefore I would do business again with them. 

William V.'s profile image
William V. 
5 years ago

John was very thorough and helpful throughout the whole refi process. 

LEIHUANANI B.'s profile image
LEIHUANANI B. 
5 years ago

The entire process was extremely smooth. Macy called me every Tuesday with an update-now that’s great service! 

Diane G.'s profile image
Diane G. 
5 years ago

My loan processor Lauren was fantastic. 

CiJi B.'s profile image
CiJi B. 
5 years ago

Easy process and was kept up to date during it. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,620 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.