This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall painless process
Great service
Raveena was very professional. The timing of all this made communication difficult, but she was incredible over the phone, prompt in her followup emails, and clear about expectations. Would definitely do it all over again!
Responses to questions were vague. Very little follow through. Closing documents were not forwarded to the notary before the scheduled appointment and were received an hour after rescheduled time. All communication received was directly from the notary. The agent that was assigned my case did not follow up with myself of the title company to ensure everything was done on time. I would expect more accountability and a little appreciation for a return customer.
My closing costs went from -$392 to +462, huge surprise. I was told the title was a problem but my house is a new build, and I have been the title holder for over two years. What the problems were is unclear to me and not explained to my satisfaction. I would like clearer more precise communications that didn't make me feel as if I should have known this process. I signed on 8/1, it funded on 8/11. Collections was sending notices of overdue payments on my former loan. no I didn't like it.
My close was seamless. The entire team was very communicative throughout the process and made it stress free!
The Penny Mac system needs to looked into by management. There is nothing called customer service if the customer is in a jam. Your telephone system couldn’t be corrected in over a month and it’s nearly impossible to talk to any one at penny Mac. If need more info please contact me but be a position of management so I can explain. Just for surveys if you are not willing to hear don’t even bother
I was asked to send the same documents 4 or 5 times and that was very frustrating. Also it was very difficult to get a phone call back when I left a message.
Responded promptly to every request and helped clear up a couple issues quickly to get the loan processed and closed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,229 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.