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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The service was great. The loan officer was efficient and kept me informed about very step.
Friendly representatives with good follow up and communication throughout the process. The ability to send, receive and sign documents electronically made all of the paperwork a breeze. A mobile notary came to the house, we signed and were done! I’ve used PennyMac for years and what I most like is that they do not sell my loan to another company making me have to change my electronic payments and deal with another company!
N/A
Amount needed at closing was incorrect. Caused me to make an additional trip to the bank and have to pay an additional $30 for a wire. Not happy about that and would like a refund of $30 for the wire.
Well executed
Very quick and very easy to complete the process of refinancing.
Elizabeth was thoroughly wonderful!
I was really pleasantly surprised with how easy the process was! I chose to refi with Penny Max because I was hoping it would be simpler since they already held my mortgage, but it was faster and better than I hoped. From my loan officer (not sure if I know the right titles) Brandis, to George and the Mac team, they were super helpful, clear, and communicative, making it easier and closing way faster than I thought would happen!
“Unpleasant experience” puts its lightly. The worst encounter of customer service I have ever experienced in my consumer lifetime is a bit closer to the truth. This isn’t just the final loan specialist either, it is wall to wall PennyMac. I don’t have enough characters to describe the the level of detail the professional incompetence I experienced, and the financial hardships endured on behalf of every PennyMac employee.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,766 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.