PENNYMAC

ROSALVA V. 

on Birdeye

5 years ago

I was unpleasantly greeted over the phone by some representatives who almost seemed to get annoyed by my wanting to touch basis about my loan. I forgot the name of the young lady who I spoke to, but she was extremely rude and unpleasant to speak to. 

Vielka C. 

on Birdeye

5 years ago

At the bare minimum someone to actually answer the phone when you call. I would miss a call & not be able to get through to anyone. If i had a question, I couldn’t get anyone to answer the phone. Emails would take days to get replied too. I would ask Ariele or Rick ANY question and they would always need to call me back to give me a response. They were always lost. I also had to send the same documents multiple times.My final closing documents had to be edited 3x. It wasa terrible experience. 

Fred Ramirez J. 

on Birdeye

5 years ago

Jacob is a wonderful individual. He was available when I called him, which is great! The process was smooth from start to finish. 

JACK G. 

on Birdeye

5 years ago

Everything was great throughout the whole process. 

Brian K. 

on Birdeye

5 years ago

Jesse Ramon is well deserving of a 10. We was extremely polite, professional, and answered my questions thoroughly. Jesse made the closing process easy. I am greatly appreciative to have had him. 

Dante C. 

on Birdeye

5 years ago

No thank you 

Tiffany F. 

on Birdeye

5 years ago

It took almost three months to close my loan. I missed several calls to schedule the closing and when I tried to call back I received a message about high call volume. Jordan was great as was all the people I spoke with. I realize it was a busy time but I still feel 3 months is excessive. 

JOSE D. 

on Birdeye

5 years ago

Accurate info, prompt and clear communication, and most importantly, honesty made all the difference. 

JASON R. 

on Birdeye

5 years ago

Nice job!