PENNYMAC

JERALDA T. 

on Birdeye

5 years ago

From start to finish the process was great. 

SHEA R. 

on Birdeye

5 years ago

No 

Lynette G. 

on Birdeye

5 years ago

The customer service was extremely helpful and timely. They kept me informed every step of the way and although we are going through this Pandemic, they responded to my questions timely and professionally. This process from start to finish was quicker than I thought it would be. It was a painless experience that I would recommend to family and friends. 

GRANT K. 

on Birdeye

5 years ago

This was quick, easy, and as good an experience as I can imagine for refinancing my home 

MATTHEW M. 

on Birdeye

5 years ago

Xavier was very helpful 

Brandon M. 

on Birdeye

5 years ago

My closing was missed multiple times due failure of penny mac staff to follow up or review their work and poor communication. Start to finish, end of March to August. The processing of my loan application and loan documents basically only occurred due to repetitive prompting on my part of my loan team. 90% of communication occurred with my initiative, and I went multiple week without updates or request by my team. 

SHEILA S. 

on Birdeye

5 years ago

It took much longer than expected from start to finish and I was asked for the same documents over and over (I’m assuming because of the delay). We had to follow up multiple times because there were gaps in communication and us not knowing what the updates were. 

ANDREW H. 

on Birdeye

5 years ago

The process to refi with a lender you are already doing business with takes too long. I was expecting 2 weeks. After initial complication and pricing issues, it took 2 months. I feel that the rates for in house refi was too high because of standard fees that I felt were already apart of my original loan, and my have been reused. 

CHARLES T. 

on Birdeye

5 years ago

Jacob was wonderful to work with. He communicated every step of the way and made everything very clear for us