PENNYMAC

Richard P. 

on Birdeye

5 years ago

Convenient online application to start the process, online document signing, and helpful loan processors to guide us along the way. We've previously refinanced before PennyMac, but this was the smoothest so far. 

NICHOLAS M. 

on Birdeye

5 years ago

I am constantly on the go and PennyMac's team did a very good job explaining everything and making the process very smooth so I would close on my the loan on the date promised. 

Anthony C. 

on Birdeye

5 years ago

The M.A.C. Team made everything very easy and communicated with me regularly which made the closing go fast and easy. 

Jonathan B. 

on Birdeye

5 years ago

All went well, and great customer service! 

Brian C. 

on Birdeye

5 years ago

John Fayed our Loan Officer was good at the very beginning; but then never heard from him again. I constantly had to reach out for any updates. Would email paperwork and PennyMac would respond back a WEEK later never received. Sometimes even longer. Was told we were also getting back $2, 000. 00 at closing never received. Our closing costs were so......much more than what we were told in the beginning. We are just happy to be done with this Nightmare of service. 

JEFFREY P. 

on Birdeye

5 years ago

I was really pleased with the quick pace of the processing of our application. 

LYDIA N. 

on Birdeye

5 years ago

Thank you for coming to my home. You’re very friendly and helpful Explaining my refinancing and thank you again 

NELSON Montanez H. 

on Birdeye

5 years ago

Several times I was requested the same documents. At closing day , there was a mistake in one of the documents, where it was stating that my loan was for a second home, and the only property I own is this condo. Called , send emails and never received a confirmation about the document discrepancy or someone to call me and explain the error. 

Michael B. 

on Birdeye

5 years ago

Grea5 customer service. Easy process with quick turn around time.