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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,285 reviews
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Christopher C.'s profile image
Christopher C. 
4 years ago

Andrew was a consummate professional unlike whoever worked at servicelink who never returned any of my calls and could care less about my transaction. Sorry but Andrew at Pennymac was completely the opposite of that Michelle lady. Her attitude was absolute trash. 

MARIO H.'s profile image
MARIO H. 
4 years ago

Nancy answered all my questions, returned my phone call in a timely manner. It has been a pleasure working with Art and Nancy. 

RUBEN De H.'s profile image
RUBEN De H. 
4 years ago

Hilda was great! 

Yolanda J.'s profile image
Yolanda J. 
4 years ago

This was the worst treatment that I have ever received! I paid over $900 in closing cost for my VA home loan. A VA home loan is not suppose to have me put a payment at closing. Elizabeth Bewen said she would fix it and call me back at closing and never did! I need my closing cost refunded and my appraisal. She kept changing my closing date without communicating with me or my realtor. I left emails and voicemails. I do not understand why someone still haven't called me. Please call 505-686-0223!! 

Thomas O.'s profile image
Thomas O. 
4 years ago

Communication. Accuracy. Timeliness. Avoiding misleading information. The one positive thing I can comment on is the price. Had it not been for that I would have walked away months ago. Brock was good and helpful. Lana was fine and helpful. The rest of the company/process was a nightmare. 

MATTHEW B.'s profile image
MATTHEW B. 
4 years ago

Very great company went above and beyond my expectations this is our second home pennymac has financed for family and I wouldn’t have it any other way thank you!!! 

GLORIA L.'s profile image
GLORIA L. 
4 years ago

Brittany communicated in the beginning, however she disappeared during the final weeks of the process. If this was Covid 19 related, I definitely understand and pray that she and her family are doing well. Also, I was quoted a lower closing cost than was presented at the end then was told it couldn’t go any lower. 

MICHAEL C.'s profile image
MICHAEL C. 
4 years ago

It was quick & easy. When it comes to refinance, these are my favorite words. PERIOD!! 

DENISE O.'s profile image
DENISE O. 
4 years ago

The simplicity of it all! Refinancing a home can become such a headache but PennyMac made it as easy as possible for us to complete and understand. We are all experiencing some interesting times where things can feel uncertain and very stressful. So when something like refinancing your home can be made so easy and with great customer service and care, it’s greatly appreciated! Thank you. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,285 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.