This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
great service!
Enjoyed working with PennyMac for my refinance. The process was quick, fast and smooth. I really appreciate the communication and the ability to actually easily speak with a rep when I needed them. Thanks.
I have been with PennyMac for awhile and they have given me excellent service. So when I decided to take advantage of the lower interest rates of today, it was easy for me to decide who I wanted to do a REFI with. The process and closing was easy and I saved a lot of money long term. I would recommend PennyMac for all your Mortgage needs. Richard
My final documents were addressed to a "he" and not a female. Other than that, everything else went smoothly. Was able to retrieve documents as required. Thank you.
Refinancing my house thru PennyMac was a great experience. I was satisfied. I was informed ahead of time re documents to be submitted or anticipated emails or phone calls. I encountered no hidden surprises, therefore I would do business again with them.
1. Clearly the workload at your end is too much. I did not receive accurate or timely information. Emails were frequently left unanswered and phone calls were not returned. 2. Closing costs were to be rolled into the loan amount, which is how they were shown initially. However, partway through the process, documents provided showed amounts I needed to bring for closing. It took an inordinate amount of time to correct this error. Delays on your end pushed back my closing date and cost me money.
It was great because of the product offered including the rate and the ability to skip a payment. However the closing costs far exceeded what we were initially quoted and even the amount that we were told to bring to closing.
Great experience start to finish.
The entire process was extremely smooth. Macy called me every Tuesday with an update-now that’s great service!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,770 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.