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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,770 reviews
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William B.'s profile image
William B. 
on Birdeye

4 years ago

A little more communication with final numbers and actual closing updates without the client having to reach out so often. Secondly, I emailed and called to be sure I had the final closing numbers for cash to bring and the numbers were different. Now I have to wait until someone calls me to get an update. Amrock Title or PennyMac has not communicated with me about this situation. 

Jennifer R.'s profile image
Jennifer R. 
on Birdeye

4 years ago

There was very little communication from PennyMac especially after we already paid for the appraisal. In the end I feel as though I should be paid for the work of getting this loan closed because I constantly had to not only reach out to the lender but also but our attorney on overtime trying to get to the bottom of what needed to be provided. As well as the day of closing all the documents were wrong but at that point we were over dealing with it and signed them anyhow with the belief they wou 

Edward L.'s profile image
Edward L. 
on Birdeye

4 years ago

We had no problem with closing. Nichole was very helpful. 

JIA C.'s profile image
JIA C. 
on Birdeye

4 years ago

good 

Juan P.'s profile image
Juan P. 
on Birdeye

4 years ago

Great experience over all. 

William V.'s profile image
William V. 
on Birdeye

4 years ago

John was very thorough and helpful throughout the whole refi process. 

Diane G.'s profile image
Diane G. 
on Birdeye

4 years ago

My loan processor Lauren was fantastic. 

CiJi B.'s profile image
CiJi B. 
on Birdeye

4 years ago

Easy process and was kept up to date during it. 

Tony H.'s profile image
Tony H. 
on Birdeye

4 years ago

Great experience, good job glenn 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,770 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.