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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The communication was great. I never had to wait longer than 12 hours to get a response, and I know people are working on more than just my loan. I felt like the process was seamless. Everyone I spoke with was pleasant, kind and patient.
It process was a little slower than we expected but overall everything went smooth and everyone we dealt with were kind and courteous.
The only thing that I was confused on what's the title search I was wondering why would I have to have a charge on atitle search on a refi that was my original title if I was the previous owner
There were several instances where the CTC number was changed drastically from what was originally quoted. Ultimately the number got changed back to what was originally quoted, however none of the documents, including closing documents reflected that number. I was not given any confirmation of my signing appointment time until 2 hours before the scheduled time. I understand that everything is busy right now but this is a huge problem and not how a reputable financial company should do business.
Your appraiser, title co and underwriting show a lender paying to obtain a desired result. I provided specific direction on my application and title due to a government run safe home program I am for domestic abuse all was ignore Louis was the only person who was responsive and listened to the issues that had been created by the other groups within the organization. As a finance professional who has purchased several homes, I know the process and I survived domestic abuse. I expected more!
Fast and easy. Ty
Everything was clearly communicated and expedited from start to finish. All of our questions were answered in a timely fashion and there was complete transparency throughout, from start to close. Very happy with this transaction!
Easy to deal with
Only issue was that the loan didn't close as quickly as I was originally told, by about 2 weeks. I had to push to get it thru Final approval stage which it looked to be in that stage for 3 to 4 weeks. Everything Lauren did was fantastic, it was not her fault at all, I really appreciated her efforts and I want to thank her for her communication and her help!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,024 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.