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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Should have a option for if I don’t want to post a review
Frankie!!!
The weekly check-ins were extremely helpful and convenient. However, I had two questions which I communicated via email to the email address provided that were never addressed. I received the automated response indicating that my inquiry has been received aba would be processed, and yet after three or more weeks, I still never heard back and had to struggle to find a phone number which would connect me to a human in order to have my question addressed.
Jamie clearly explained everything each step of the way. He made a stressful process easy. Thank you!
Jamie was so nice, very helpful and always responsive. Thank you Jamie!
There was times contacting was hard due to loan officer being really busy. They did follow up and call back but having more to take care of the work load would help. Everything happened when it needed to be done but it didn't always feel like it would.
She was great. Unfortunately she wasn’t with me the entire time. It took about 3 extra weeks to close. Non of it her fault. She was timely and professional
.
We initially had a negative experience with the first loan specialist who was incompetent and unprofessional. We were strongly considering seeking assistance from another company. When we thankfully got reassigned to Shaitrice Culver, our experience changed for the better. Shaitrice was dedicated to helping us. She was always professional and competent. She had integrity and we are appreciative to the assistance provided. On behalf of my wife and myself, we say a big thank you to Shaitrice.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,769 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.