PENNYMAC

DONALD B. 

on Birdeye

5 years ago

Thank you to Steven and Yester were great to speak to and work with for our Refinance with PennyMac! 

James B. 

on Birdeye

5 years ago

I couldn't be happier with our experience with Anna Eng and Corey Halterman. My last loan with Pennymac involved more people. Which caused more duplicating. I love the new process with only 2 people,which I can't say enough about Anna Eng and Corey Haltermans customer service. The only disappointment I experienced,is that my spouse was not included in the deed. So we will have to add at our county clerk office which will cost us an additional 150.00. Jim and Toni Bigger 

GREG M. 

on Birdeye

5 years ago

One thing I really really liked was I called Faiza Saleem four different times and she answered the phone every time and it did not go to voicemail. That saved me a ton of time not playing phone tag and she answered my question each time. This just does not happen this day and age with any business matter. I had to change my signing date and she answered on the first cell and took care of it ASAP . Thank you Faiza Keep up the good work and great customer service. 

Liz O. 

on Birdeye

5 years ago

YOUR CLOSING TEAM NEEDS MORE TRAINING AND HAVE ACCURATE ANSWERS. LEARN TO LISTEN TO YOUR BORROWERS. Mr. Nick Bonifacio provided EXCELLENT SERVICES. He was very attentive and EVERYTHING he explained was very accurate and smooth process. However, when we got to the closing process was horrible. Ms. Hilda was very nice however I think she was overwhelmed with too many loans and need better training and assistance. Hope that another borrower don't experience this type of service. 

Kevin L. 

on Birdeye

5 years ago

xxx 

TIMORA M. 

on Birdeye

5 years ago

For the first time doing this, it was a good experience. Now I am aware of how this works and how to be more proactive in the process. Thanks for all you do especially during the challenging times. 

Annette A. 

on Birdeye

5 years ago

N/A  

Edward G. 

on Birdeye

5 years ago

Throughout our entire experience communication was open and quick. Whether it be a question we had or any timeline information, status of loan application and so on. We were never unsure or concerned with any part of our process. Every Pennymac employee was professional and very pleasant to work with. We would and have recommended Pennymac for any mortgage or refinance needs to all of our family and friends. We hope to stay lifelong clients. 

Eileen W. 

on Birdeye

5 years ago

I had a satisfying experience doing business with the Penny Mac team. I’d recommend Penny Mac to anyone who needs a home loan