PENNYMAC

Crystal L. 

on Birdeye

5 years ago

He was always straight to the point. Clear quick and easy! 

Matthew R. 

on Birdeye

5 years ago

Timothy was a pleasure to work with, he was very helpful. It was other parties that either failed to communicate or failed to execute. My closing was scheduled and the notary never showed up. There was no call or email letting us know it was canceled. When the refinance was initiated I was told it would close in 2-3 weeks. It took 3+ months because you’re team is unorganized and failed to execute anything in a timely manner. Very very very disappointing. 

TIMOTHY R. 

on Birdeye

5 years ago

I was told my loan rate was locked in, then I found out it wasnt. Friends are getting a 2.25 percent loan based upon the same scores I have. Very disappointed. 

HARRIET J. 

on Birdeye

5 years ago

Closing attorney called the day before closing to say she had not received any documents from Pennymac so she couldn’t close. I called to find out why. Then they sprung some last minute changes of me, saying as we missed the closing date, I had to pay all real estate tax the next day (which was not due for another 3 months). I said I couldn’t and didn’t hear back from them. We finally closed after I emailed the initial the initial processed who helped out. 

VRAJESH P. 

on Birdeye

5 years ago

Very poor communication and customer service during the entire process. 

JASON C. 

on Birdeye

5 years ago

. 

Blake L. 

on Birdeye

5 years ago

Closing doc correction on loan amount weren't submitted when they said they were and were wrong when notarizing, took two supervisors to fix and reschedule notary for same day. Called multiple times to fix paperwork on closing day with no answer. Loan sat not getting approved for days without communication to me that proof of insurance was needed and you guys have my primary mortgage and knew that through escrow. Loan process started out great and kind of went downhill towards the end. 

OMAR R. 

on Birdeye

5 years ago

M/A 

MICHAEL C. 

on Birdeye

5 years ago

Pennymac was great they did not try to get me down more percentages where it would not benefit me. The first manager was honest and got me down the one percentage point that was fair and the rest of the team was great to work with and quickly got me through the process.