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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Easy application process and great help from the mac team.
Quick and easy process
Unreal time to complete. 3 months from start to finish. Hard to get through to talk in person with someone.Some things took a long time to communicate to us, leading to longer delays. Most frustrating was not being able to call someone and get immediate answers.
The process went smoothly with a few delays in receiving answers to a some of our emails. Was not sure whether to check regular email or secure email. But when all was said and done we closed in time and received what we asked for.
The entire team kept us informed every step of the way. All our questions were answered in a timely manner. We had a glitch during closing and Jericha took care of it in a matter of minutes. I would definitely use PennyMac again.
It was hard to get in touch with anyone most times, and felt like a big game of phone tag. Also, the underwriting team kept asking for documents that had already been addressed, as if they were just checking boxes instead of actually going through our documents. In the end, we did finally secure the loan and our dream house, so we're grateful, but it was a huge headache to get to that point.
I do not want to post anything.
My experience with guys it was not that great as i expected. One of the things that it got me mad, it was the time when your people requested the bank statements. I t was sent to you and you ask me again. When I say they were sent, instead admitting your mistake saying: I am sorry I just did not read the mail, one of you said, "it was a confusion. All you had to do is: admitting your mistakes:
Overall process was seem less but closing docs caused issue due to incorrect dollar amount of required cash to close didn’t match closing disclosure I signed a week prior. Other than that no complaints
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,818 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.