PENNYMAC

KEENA T. 

on Birdeye

5 years ago

The people we dealt with were nice and there was LOTS of communication but one hand didn’t know what the other hand was communicating and we received several emails that contradicted what the person we just had a phone conversation said. Also it took 3 months...are you kidding me?! AND we were refinancing with the SAME LENDER. RIDICULOUS. did the same with Chase and it took a week. Never again 

Gregory B. 

on Birdeye

5 years ago

This was my second refinance with PennyMac. Both times, everything went smoothly and as expected. I would recommend PennyMac to anyone looking for a home loan. 

Wilson R. 

on Birdeye

5 years ago

No feedback 

JOHN T. 

on Birdeye

5 years ago

extremely easy process considering the confusion and limitations from the COVID lock down. 

LARRY C. 

on Birdeye

5 years ago

I refinanced my home loan with pennymac. The complete process was done by phone and emails with the exception of signing the finial loan documents. They made an appointment to come to a location and time of my choosing (my house). The rep was on time and was wearing a mask and was very professorial. The finial signing was finished in about 45 minutes . From start to finish this was a no headache experience. if I buy a new house this is the first company I will call !! 

DARRELL WHITING J. 

on Birdeye

5 years ago

N/a 

TIMOTHY H. 

on Birdeye

5 years ago

Good experience with professional staff! 

Christopher D. 

on Birdeye

5 years ago

Great team to work with! 

JAMES M. 

on Birdeye

5 years ago

Deion did a great job. We had a couple of hiccups along the way, but the issues were cleared up quickly. His records indicated we were in a flood zone which was not true. Also, we were in two different locations when it came to signing the paperwork. My husband was at home in MN and I was in PA. There was a mix-up in PA where exactly the paperwork was to be signed by me. It all worked out fine - I signed on a bench in a campground in Avalon, NJ under the sunshine!!