PENNYMAC

JUAN S. 

on Birdeye

5 years ago

Fast and accurate service 

JOSE Amaya V. 

on Birdeye

5 years ago

Smooth and easy process thanks to MR. Nicholas Guerrero for all the help. 

CELIA G. 

on Birdeye

5 years ago

The entire process was clear and concise. I was kept well-informed throughout. My claim agent, Nicole, was a pleasure to work with. 

Andrew P. 

on Birdeye

5 years ago

Customer Service Was Excellent 

JACLYN M. 

on Birdeye

5 years ago

Great communication through the entire refi process. Very easy to upload documents through an online portal. Everyone I spoke to was friendly and answered any questions I had. 

Geoffrey G. 

on Birdeye

5 years ago

Sandra was awesome!!! She took good care of us, answered all of our questions and ensured our loan was processed on time!!! Excellent service!!! 

Will A. 

on Birdeye

5 years ago

After I went through the initial loan application process with Chris, I did not ever feel like I was the customer. I had to push to get information. I got requests from multiple people, including auto-generated emails that asked for things that I had already uploaded. It was not a fun experience for me. I appreciated that the loan was done in the time I wanted it to be done, but I feel like I had to do way too much leg work and pushing to make it happen. 

KEVIN M. 

on Birdeye

5 years ago

Jericha made this process a piece of cake. She kept me informed every step of the way and was very quick to answer all my questions. Paperwork was flawless. To take it a step further, Jericha was genuinely a nice person. She was very respectful and she was a model ambassador for PennyMac. I'd recommend PennyMac to everyone based on this experience. Way to go Jericha! 

ALEXANDER D. 

on Birdeye

5 years ago

I was not told I needed cash to close for my second closing date (first missed because the documents I was told were ready, weren't ready) and it cost me $30 in wire transfer fees. Communication was sluggish and I was given conflicting information at least one time.