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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I originally talked to Rohrey from Pennymac, i had others that were calling, I ended up going with Rohry because he really made sure I received the best deal.
I refinanced on two occasions with Pennymac. During the first occasion back in 2016, it was horrible. Agents wouldn't call you back and never provided updates about loan. Also, the process went well past the expected closing because the the person handling the refinance wasn't engaged until a complaint was against them. However, this 2020 experience was like the difference between night and day. From start to finish, the loan processors were fully engaged and returned calls.
My loan officer Yesenia was amazing! I loved working with her. She made everything so easy. She was pleasant and knowledgeable and just wonderful to work with. She called me back the same day. Answered all my questions and made feel confident about my loan and process. The entire team was wonderful to work with. I'm on the east coast and they were on the west coast, i thought it was would a challenge with the time zones but it wasn't. EVERYONE was so great. Thank you PennyMAC!
5 Stars Very Pleasant Experience!!!
My experience was absolutely terrible, once I gave my consent to submit the application, the chasing game started. none of my emails were answered, no messages were returned. The day before my scheduled closing, I was calling Jennifer multiple times trying to get details of the notary. I couldn't believe how difficult it was to get anyone to respond to me. I will not only never recommend PennyMac to anyone but I am also waiting 6 months and getting my Loan refinanced elsewhere.
Our refinance process went quick and smooth.
Very professional, on top of the game
I was well informed and on schedule.
Rosario was a pleasure to work with. She helped us get through the process and made it less stressful.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,016 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.