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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
always ready. always answering my questions. good communication and the process was done step by step
Process went well...
I was kept in the loop on what was going on all the time. didn't have to guess when something was going to happen, they let know in plenty of time
My experience was exceptional. Normally there is a certain level of anxiety and stress during a process as important as this. But the information was clear and then there was carlos and emails every step of the way. Ronsha did a great job. My fifth closing in our history, the best experience.
Very unprofessional. Wrong type of loan, wrong dates, spoke fast, bad attitude and never ever called back. Terrible experience. Would never recommend.
I was not given information that I would need to cancel existing mortgage autopayments 5-7 days in advance. Funds were withdrawn right as the loan was being funded and Carlton has been unresponsive in terms of advising how to refund the unncessary payment. I have requested information 4 times and was told to call the generic 800 number - not helpful. Paystubs were requested & provided multiple times & I had to explain to Carlton that pay periods were monthly and solve the problem for him.
Easy and quick process
I don't think there was communication between the loan officer Arthur Tate and the processor Joseph as they both called me with the same questions. I had to continue to call for status on my loan, Joseph said he would follow up with me but he wouldn't. Also, there was an issue at the end with pricing/ credits that Joseph and Tate kept going back and forth and blaming each other on the error. The LO Arthur was very tentative at the begging and then communication was lost.
Very efficient
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,224 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.