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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It would be nice to see the typical length of each step, as well as what’s happening on PennyMac’s side, with the timeline status emails. There was an ENORMOUS disconnect between PennyMac, the national company they partner with for local notaries, and the independent contractor notaries. From scheduling, to expectations, to communication, to organization, it was an obnoxious game of telephone that no one knew the original/correct starting message.
I was sold on the idea that even though during the pandemic as long as i am on top of providing documents i could take 2-3 weeks to refinance. I am now writing this review over 80 days later, and we still aren't 100% finalized. During this process multiple employees had trouble explaining certain items and or seemed unable to explain certain calculations. Also during multiple occasions different employees would state complete opposite responses to some of my questions.
Experience was great . Great comunicación
Great job!
5 Good stars
I am a disable veteran and just called Penny Mac to inquire about my benefits. Not only did the agent answer my questions, he ensured that I was taken care of. Within a week everything was taken care of with minimal participation from me.
Made the process simple quick and answered all questions I had. No issues.
Very quick, and informed me on the process.
Improve your closing procedure. My closing was rescheduled, but the notary was not informed, and rescheduling was not recorded. A backup to my usual contact said my file still had the original closing date. If nothing’s recorded, nobody can get answers when usual contact is out. You need to improve explanation of what’s supposed to happen at closing. All I got from you was “a notary will show up, then you sign some papers.” Even when I asked for more info, the answer was insufficient.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,015 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.