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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It took over 4 months to close my refinance. There was a time period when I received little communication about the delay. During the time period I shopped for other loan providers and found a better rate. Penny Mac did match the rate but I had to do all the leg work to make that happen. I was also asked for the same documents on multiple occasions even when I had already provided them, which seemed to slow the process as well. The response of my team was good but process needs improvement.
It was a quick and easy process.
Super easy to refinance! Everything was explained very clearly and moved quickly once we submitted the necessary paperwork.
Despite the number of applications they are processing right now, this refi went thru fairly painlessly and the PennyMac team (Nicholas in particular) was very good the whole process. They didn't ask for a lot of unnecessary documents like other lenders have asked for. Their communication was good during the whole process. Refi's are taking longer these days understandably but PennyMac seems to be much better than the other lenders I have checked in with about Refi's.
It was really a very smooth experience on our loan application and I got a better rate and shorter terms. It was nice when people communicate in a timely manner. It was great.
More honesty in figures originally quoted
Very professional, timely and extremely helpful!
Very pleased with the ease of refinancing! The professional and courteous service given to us! Thank you for making this process a quick and painless procedure!
Everything went smoothly. I did need clarification on a few things and they were answered in a timely fashion. Overall a nice experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,224 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.