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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Erika was great. She was helpful, but the overall process was complex and I never knew where I was in the process. A process roadmap with a you are here icon would be helpful.
Our loan officer was very helpful. He did most of the work and we just signed a bunch of papers. Works for me. :)
Very good communication. Updates received both by e-mail and by phone were very helpful. Issues that arose were resolved timely. Process for the most part went smoothly.
Took longer than I thought, ask for repeated documents that I had no access to.
The process was very easy in my opinion. The only negative to me was the appraisal and that was not PennyMacs fault. The appraiser was horrible. It took a little longer than expected due to Covid but overall a good experience with people that care and are knowledgeable. I have already recommended PennyMac to 2 coworkers looking to refinance.
Take too long, keep asking for inaccurate info
I know that volume of incoming applications were high plus effects of the pandemic may have slow the refinance process to a complete halt, but I still believe that the process should have been a little faster.
The web portal was not as easy to use as other lenders’. Loan documents contained errors throughout the process, including the final documents at closing.
They were fantastic about getting everything completed in a timely manner.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,269 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.