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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The initial loan officer started the loan at the beginning of April, I closed on July 27th, simply because another loan processor had to pick up the loan, start over, rerun my credit and get all documentation a second time. After at least 10 straight days of emails, phone calls and then 2 straight days of being on the phone for over 4 hours each day, I was finally put in touch with Lauren, she pushed to get things done , but also ran into obstacles and was just left hanging with no resolution.
You need to have agents with a better attitude towards your costumers.
It was a quick and easy process. I’m so glad i refinanced.
I had a first hand great experience from the onset of my interaction with the loan officer which creates lasting impression throughout the loan process/closings.
Molly specifically was very helpful. My Loan advocate (Reid) started out good and then was poor with communication and more than a few times failed to do what he said he would do. The process took to long and I had a close failure the first time because the team failed to understand what was happening and communicate/navigate it (I have a second mortgage, that we did not refinance). It was a cumbersome and frustrating process.
Quick, fairly easy, great rate!
This loan took quite a long time but definitely not because of Marquisha , in fact she was the most helpful and was always keeping us posted and got this loan finally done and we got to close . She is so friendly and AMAZING !! She’s Was the third person to handle our application, but got it DONE!! She always was very pleasant to talk to ! A rest asset to your company ! Thank you !
We closed, that the important thing
Although it took longer than expected to close due to the Corona situation, overall the experience and service was great. Jordan, Kim and Brandon were super supportive and helpful and, when there were any hiccups, they were right on top if it. Highly recommend Pennymac and there team. C. English , Va
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,781 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.