PENNYMAC

SHANE G. 

on Birdeye

5 years ago

Refinance process was seamless. She communicated in a timely manner. Very easy process. 

Michael K. 

on Birdeye

5 years ago

Sarah Guevara was my main contact and was very professional and made the entire experience a great experience. 

KATIE C. 

on Birdeye

5 years ago

There was very little communication from the beginning. My lone was transferred three times to different loan officers and each one it went to was like starting from the beginning. My loan, which was a VA IRRL, took two months and was two days shy of my rate expiring! My documents were submitted the first few days, but the loan was pending apparently for documents that were already submitted. Seemed very unorganized, without my persistence I may not have closed on time. 

John D. 

on Birdeye

5 years ago

Your communication system is terrible being able to communicate with my loan processor was tricky and haphazard the email situation secure that it was was terrible it was not accurate trying to get through to the phone was unbelievable caused too much anxiety and frustration and confusion other than that my loan processor once the communication was correct completed his jobAnd I wound up with the quote and the closing I expected I have stated this before to a gentleman who called me 

Aaron L. 

on Birdeye

5 years ago

Better communication with your clients. Be more profecient at your job duties 

Antoine W. 

on Birdeye

5 years ago

Paulette has been a pleasure to work with. She made the entire experience much less stressful. 

ANTHONY F. 

on Birdeye

5 years ago

Everything was done in a professional manner. I received exactly what they said that they would deliver. Great company to do business with. 

THOMAS ROOF I. 

on Birdeye

5 years ago

The process was pretty simple and our representative was on top of things and communicated well. 

CHRISTOPHER C. 

on Birdeye

5 years ago

Timely and professional experience.