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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Penny Mac did a great job. They were honest and I didn’t hardly have to do a thing. They took care of everything. Any and all questions were answered immediately. Sarahi is a very professional, helpful lady. Thankful to have worked with her. She’s awesome!! Would work with her anytime.
Very fast and thanks for calling me with updates!
The process was fast and easy. Thank you!
The technology used for loan was awesome. The type of loan vehicle made the process low intensity; very few documents required or validation of personal profile info. The lack of communication and the errors on the documents was disturbing and put me in an awkward predicament, specifically at closing. The loan specialist and the loan processor were very professional and knowledgeable, but they made mistakes and I suspect is because they are overwhelmed with an increased volume of work!
Great experience from start to finish. We were already PennyMac loan customers, but checked around with other companies before refinancing. The decision was very easy ... stay with PennyMac. We highly recommend.
All individuals involved in the process were knowledgeable, and worked with a sense of urgency. Danny was always returning my calls in a short period of time, and was in constant communication with me.
When I called and emailed to ask questions it took days sometimes to get replies. I’d submit documents and then a day or two later they’d call asking me meaning emails and the portal were clearly not checked. They marked my VA loan status wrong causing delays. No one could tell me what home inspections I needed so I ended up paying $500+ in inspections I didn’t need. When it came time to close the funds were delayed in wiring and I had to sit in the closing office and wait hours for the funds.
Thank you
Merrill Von Bargen was excellent to work with. She was very thorough and I felt she did an outstanding job. Carlton Blood was very difficult to work with. His attitude was poor when I had questions and his knowledge was very insufficient. He made me feel uncomfortable and I would not recommend using him to others.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,781 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.