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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Refinance process was seamless. She communicated in a timely manner. Very easy process.
Sarah Guevara was my main contact and was very professional and made the entire experience a great experience.
There was very little communication from the beginning. My lone was transferred three times to different loan officers and each one it went to was like starting from the beginning. My loan, which was a VA IRRL, took two months and was two days shy of my rate expiring! My documents were submitted the first few days, but the loan was pending apparently for documents that were already submitted. Seemed very unorganized, without my persistence I may not have closed on time.
All and all, it was great.
Your communication system is terrible being able to communicate with my loan processor was tricky and haphazard the email situation secure that it was was terrible it was not accurate trying to get through to the phone was unbelievable caused too much anxiety and frustration and confusion other than that my loan processor once the communication was correct completed his jobAnd I wound up with the quote and the closing I expected I have stated this before to a gentleman who called me
Great customer service from Sarah Guevara. Thank you for making it a positive experience.
Glad I made the phone call before working with the direct builders loan officers. I was not only able to save on my monthly mortgage, but the service provided from the PennyMac team was above and beyond my expectations. Anna was very knowledgeable and her personal care for my loan was not what I expected. Very professional and always gave me a clear understanding of where I was at with my loan, and next steps to the loan. Thank you Anna & PennyMac for such a great experience!!!!!
I love PennyMac! Refinancing is a daunting process, but Ammie Mack made it smooth and seamless. She is knowledgable, kept me informed every step of the way, and answered all my questions. Thank you Ammie and the PennyMac team for your attention to detail, and your commitment to making me feel comfortable throughout the process. I highly recommend your service.
Thanks
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,223 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.