PENNYMAC

Isidro Aguilera J. 

on Birdeye

5 years ago

Refinancing to a lower term was so easy and convenient. The PennyMac team communicated quickly and thoroughly with any questions or concerns each party had. Will definitely recommend PennyMac to anyone! 

Felicia T. 

on Birdeye

5 years ago

It's hard to tell how much of the delay was due to Covid. I thought the process would be more seamless since PennyMac was already my loan servicer. I had to email questions b/c the m.a.c. portal wasn't up to date. At some point, I received a letter from my insurance carrier stating that the premium hadn't been paid (via escrow) and then PennyMac advised they were going to purchase insurance b/c of "my failure" to provide proof of insurance. Just more frustrating than I expected. 

Mary D. 

on Birdeye

5 years ago

I AM PLEASED BECAUSE DURING A VERY CHALLENGING TIME EVERYONE WAS DOING THEIR BEST AND WORKING LONG HOURS TO HELP PEOPLE WITH THEIR LOANS. SPECIAL THANKS TO SAVIZ HATAM WHO WAS VERY RESPONSIVE TO MY CONCERNS, TERESA HENRY WHO WORKED INTO THE NIGHT TO PUSH MY LOAN THROUGH AND GET IT CLOSED, AND ROBERT GILLESPIE WHO HELPED MAKE IT HAPPEN. THANKS TO ALL. 

Michael F. 

on Birdeye

5 years ago

Super helpful and informative. 

TODD R. 

on Birdeye

5 years ago

Rachel was always very polite and accommodating. She answered all our questions and followed through on everything we asked about, especially with the closing. Our refi process was relatively painless because of Rachel's hard work! 

Tricia H. 

on Birdeye

5 years ago

Jacob was really awesome and personable. Always called back if I left a message and explained everything well. Super Awesome Dude. 

ELIJAH M. 

on Birdeye

5 years ago

The process was very simple and fast, we closed sooner than expected! 

SAJAN S. 

on Birdeye

5 years ago

The process was very seamless and was able to close on time 

DEVRON B. 

on Birdeye

5 years ago

Better cooperation, coordination, and communication among staff