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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
It would be nice to see the typical length of each step, as well as what’s happening on PennyMac’s side, with the timeline status emails. There was an ENORMOUS disconnect between PennyMac, the national company they partner with for local notaries, and the independent contractor notaries. From scheduling, to expectations, to communication, to organization, it was an obnoxious game of telephone that no one knew the original/correct starting message.
Experience was great . Great comunicación
It was quick and easy.
5 Good stars
Professional at all times.
I am a disable veteran and just called Penny Mac to inquire about my benefits. Not only did the agent answer my questions, he ensured that I was taken care of. Within a week everything was taken care of with minimal participation from me.
Made the process simple quick and answered all questions I had. No issues.
Very quick, and informed me on the process.
Improve your closing procedure. My closing was rescheduled, but the notary was not informed, and rescheduling was not recorded. A backup to my usual contact said my file still had the original closing date. If nothing’s recorded, nobody can get answers when usual contact is out. You need to improve explanation of what’s supposed to happen at closing. All I got from you was “a notary will show up, then you sign some papers.” Even when I asked for more info, the answer was insufficient.
PENNYMAC has a 4.5 star rating with 48,782 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.