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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,783 reviews
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Martin P.'s profile image
Martin P. 
on Birdeye

4 years ago

Glad I made the phone call before working with the direct builders loan officers. I was not only able to save on my monthly mortgage, but the service provided from the PennyMac team was above and beyond my expectations. Anna was very knowledgeable and her personal care for my loan was not what I expected. Very professional and always gave me a clear understanding of where I was at with my loan, and next steps to the loan. Thank you Anna & PennyMac for such a great experience!!!!! 

Asia S.'s profile image
Asia S. 
on Birdeye

4 years ago

I had a great experience with Pennymac, closed on time and answered all questions I had. 

LAURA S.'s profile image
LAURA S. 
on Birdeye

4 years ago

I love PennyMac! Refinancing is a daunting process, but Ammie Mack made it smooth and seamless. She is knowledgable, kept me informed every step of the way, and answered all my questions. Thank you Ammie and the PennyMac team for your attention to detail, and your commitment to making me feel comfortable throughout the process. I highly recommend your service. 

VEU T.'s profile image
VEU T. 
on Birdeye

4 years ago

Would have been nice to receive periodic updates about where we were in the loan process. At times I wasn’t sure where we were or if the loan was going through. 

JOHN V.'s profile image
JOHN V. 
on Birdeye

4 years ago

na 

Jamie D.'s profile image
Jamie D. 
on Birdeye

4 years ago

Easy process. Jasmine was great. 

Derick J.'s profile image
Derick J. 
on Birdeye

4 years ago

Great experience. 

Nancy G.'s profile image
Nancy G. 
on Birdeye

4 years ago

Once I opened escrow and was moving forward with the loan the entire processor was terrible. A Loan Processor is assigned to you BUT you cannot call them directly. You call the Penny Mac team and a different Processor would answer. I understand with the Pandemic they are all working remotely but every time I called I had to start off and explain where my loan was at. I would of pulled out and found another Lender but was I was too far in the process. I DO NOT reccomend Penny Mac.  

Hester D.'s profile image
Hester D. 
on Birdeye

4 years ago

My team was outstanding and Ari'ele awesome to work with! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,783 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.