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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I feel that the current COVID-19 crisis impacted the overall timeline for our refinance, and possibly the service. Ultimately it wasn’t a horrible process by any means, it just seems like it took a really really long time.
NA
PennyMac made the refi process one of the easiest things I’ve ever done in my life. After trying a different lender (which made the process take over 5 months and still not complete), we decided to stay with PennyMac. One phone call and less than an hour later, the refi process was almost complete! The loan funded quickly and the people I interacted with were genuinely helpful, knowledgeable, and a pleasure to talk to.
Good communication and friendly.
Me not having to explain the same thing about my documents over and over and over. About my retirement paperwork that I only get once a year. And that the amount that is deposited into that account is clearly on my paystubs
Process went smooth and very easy to do. Great customer service! Thanks
Monisha Gleghorn was such a pleasure to work with. Always helpful, advising us of the progress of our loan and quickly correcting any problems we had. Pleasant and just a wonderful person to work with. We would highly recommend her to anyone looking to refinance their loan. Thank you so much Monisha from the bottom of our hearts. May God keep you safe and in His care.
Beth and John from PennieMac were both great to work with and are amazing examples of what a mortgage transaction should look like. They were prompt, communicative, and easy to work with. The initial process was very smooth and almost seemed unbelievable, near the end, things did slow down due to some issues inside and outside of their control. This did ultimately cause us to close 7 days late on our loan, which was frustrating, but luckily did not break our deal.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.