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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone kept me posted along the process.
Everyone I encountered was very nice and helpful. But, it always took more than one attempt to get a response. Taking into consideration the unusually high volume of customers requesting assistance during these unprecedented times, I believe everyone tried to manage the best they could.
I was quite shocked & annoyed when I met with the notary to sign the final papers & my brother-in-law, who I had requested NOT be on the title, was listed as a "co-borrower" & had to sign as many papers as I did. I had emailed with Agnes Lamon on 6/11/20 that I only wanted myself & my sister on the title as it has been in the past, NOT her husband, yet the exact opposite happened at the signing. The notary saw how annoyed we were & said the title information can be changed later.
My customer service representative was great and I enjoyed working with him. He communicated well and was available when I had questions. As a whole my experience with PennyMac could’ve been better. The process has better defined with a timeline that was followed from other lenders I’ve worked with in the past. Thank you, Cole
Eric was very responsive and answered all my questions. The overall process was very smooth and painless.
Very easy, well communicated process.
everything was great, but it took too long
Lauren was very helpful and professional
Kelly was great throughout our entire process of refinancing. She communicated regularly and always was pleasant to talk to. She always had time for my questions and knew all the answers. Thank you PennyMac!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,783 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.