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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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This was the easiest home loan I have ever had was very quick .loan officer called me every time I requested I was never in the dark.also closed one day early!!!
Great service
Our experience was fantastic! The refinance process was overall smooth and well communicated. Any emails sent to Jason was answered within 24 hrs via phone or email. Thank you so much!
Process was slow, (we get the whole Covid19 thing) but in that drawn out process rates dropped and I feel you could have given us a better rate, especially as we were current customers in good standing.
The process was seamless. Communication was clear and concise. It was great working with Pennymac.
Everything went smoothly once I requested a refinance of my home loan. Everyone I dealt with were knowledgeable and were able to give me pretty much an accurate account of what to expect and how much I would save with the refinance. I saved $100 a month!! Very helpful.
Untimely responses Had a close date cancelled without any notice; I had to call the closing agent several times to find out it was cancelled. Up to date I do not have all the complete paperwork from the closing agent. Very poor communication overall. You guys need more improvement.
Lower expectations on communication during the process and on expected closing date.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,222 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.