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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
You guys were great!
Maybe you shouldn't let people fill out this survey in the time of COVID.. These are unprecedented times.. I understand that resources are stretched thin but we closed days after the rate lock expired. And eventhough PennyMac covered the cost of extending the rate lock, there was little to no communication to me during the final two weeks of the process. So while I understand the issues, please put an asterisk on my survey saying that this refi was conducted during the time of COVID.
Nick Bonifacio was completely clueless as to what was going on even though he was supposedly my main loan officer. He never knew there were any issues unless I contacted him, he didn’t know when my closing was, didn’t have the correct numbers per the closing disclosure and when there was an issue hours before closing was to take place he had zero clue about it and his response was “I’ll let the team know”. Closing was 8 hours late and I wasted a day of vacation.
Pennymac’s team met all my expectations. Mr. Carter and the entire team were very helpful through out the refinance process. I was very impressed with the service quality and professionalism of the staff. Mr Timothy Carter made my refinance application process a great experience.
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Great experience start to finish. Would definitely recommend .
Thank you Penny MAC! I am very pleased. Andrew was very helpful, responsive and informative.
I did a Refi with PennyMac. From the first call to the signing of all paperwork, all went well. No issues no hassles. The Loan team kept in contact throughout to ensure all was going well or if available info was needed. They were very friendly and courteous throughout. Thank you for the great service.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,795 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.