PENNYMAC

LAURA E. 

on Birdeye

5 years ago

I was told two different amounts and 2 different percentages. I think they had me and someone else confused. When I asked questions I got emails. 

Nicola D. 

on Birdeye

5 years ago

Walter Slater and the PennyMac team did a great job working with me, answered all of my questions and met all of my expectations. 

Kevin H. 

on Birdeye

5 years ago

I was very happy that even though we were going through some unprecedented times because of Covid 19 - I was able to get this process completed successfully. 

Dustyn D. 

on Birdeye

5 years ago

Greg was awesome and very informative and prompt with any request for information. 

Henry Coffey J. 

on Birdeye

5 years ago

Our appraisal was significantly delayed. Our house appraised for $5000 less than asking. No one told us to show the additional $5000 in our bank account which we could have easily done. Consequently our closing was delayed. No one could tell us why The home we purchased was 2 hours from our home. I had to travel and stay 2 extra days to close. We finally were able to get through to an executive who analyzed the problem. The house was for my daughter as a rental. She needed a hotel also.  

Burt T. 

on Birdeye

5 years ago

Refinancing was simple and streamlined. Customer Service was great and guided us through each part of the process. 

Mary W. 

on Birdeye

5 years ago

date and time of closing was not communicated well, date originally told that I was closing didn't happen and then I didn't receive the documents until the night before at 8pm and was told then where and what time to show up the next morning for closing. This really isn't acceptable and I had to push for the information all along the way. 

Gladys H. 

on Birdeye

5 years ago

Ease of application 

Christopher H. 

on Birdeye

5 years ago

Thank you Nick and Mariely from the PennyMac team for taking exceptional care of us. They led us clearly and quickly through the refinance of our house. We are so happy with the result!