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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,783 reviews
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Roger A.'s profile image
Roger A. 
on Birdeye

4 years ago

Super fast and easy, great customer service! I basically Just made a phone call and (poof) I was signing papers! 

Robert Whitley J.'s profile image
Robert Whitley J. 
on Birdeye

4 years ago

Nathan was absolutely fantastic and I feel he went above and beyond in his efforts to assist in my loan. 

TROY N.'s profile image
TROY N. 
on Birdeye

4 years ago

Pia and Beth were both great to work with and were very helpful. The problem seemed to be where there were hand-offs, both internally and between PennyMac and the title company. Missing documents that had already been sent, etc. This caused me a ton of extra stress and made the processes very frustrating at the end. 

GARY Hawkins S.'s profile image
GARY Hawkins S. 
on Birdeye

4 years ago

because the first time to close the noter did not show up 

Griffin D.'s profile image
Griffin D. 
on Birdeye

4 years ago

Very helpful throughout the entire process. Provided detailed answers to all my questions. 

Cynthia K.'s profile image
Cynthia K. 
on Birdeye

4 years ago

The process was seamless. Very easy to work with PennyMac. 

JERMAINE P.'s profile image
JERMAINE P. 
on Birdeye

4 years ago

My’Esha was outstanding,. She made the process a so easy I’m not sure I would have considered the refi. IF it wasn’t for her. I was able to voice my concerns with her and she handled my issues or pointed me into the right direction. Her overall knowledge and willingness to help was far beyond any service I have ever received. There aren’t to many employees left in the work field Like her and go beyond the call of duty to satisfy the customer. Her impression made me a PennyMac customer for life. 

CHARLES H.'s profile image
CHARLES H. 
on Birdeye

4 years ago

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JASON H.'s profile image
JASON H. 
on Birdeye

4 years ago

Working with Penny Mac was a very easy experience. We were able to close within our expected time frame, communicated on our regular basis, and get a great rate. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,783 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.