PENNYMAC

GENENE J. 

on Birdeye

5 years ago

Great 

THOMAS H. 

on Birdeye

5 years ago

Terrible communication, inaccurate information, no call backs when requested, the notary that came to our house did not know much and fumbled over his words 

MICHAEL R. 

on Birdeye

5 years ago

To much confusion between groups. Still getting calls to initiate the loan. 

TORREON S. 

on Birdeye

5 years ago

The process was quick and seamless and the loan team was able to assist in a timely fashion, even the COVID global pandemic affecting normal operations. 

Natalie T. 

on Birdeye

5 years ago

Fast and reliable service from beginning until the end. 

AARON M. 

on Birdeye

5 years ago

The entire process of the loan was smooth and effortless for us from application to closing. Timothy Carter contacted me weekly to update me on the status of the loan. The closing went exactly as expected and we are once again very pleased with Penny Mac. 

VICTOR M. 

on Birdeye

5 years ago

The only negative to the whole process was that I was not informed how long it would take before the loan cleared, and when I would be able to access the account. I still do not know when I will be able to access the account, so that I can set up automatic payments! 

Gilbert M. 

on Birdeye

5 years ago

The PennyMac team for refinancing is the most professional and efficient team I have ever worked with. The refinance was completed efficiently and quickly. 

ANDREY A. 

on Birdeye

5 years ago

When closing one of my loans the original document showed no closing cost. I was surprise to see a $1600 closing cost when meeting with the notary. Lucky I am able to afford the closing cost without any notice. But, this is unacceptable to put your customer in such a position.