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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Easy to work with.
Several areas of miscommunication from day 1 of the process. I stayed with Penny Mac for the refinance because I thought it would be more convenient but I was mistaken. I had to email various levels of management throughout the process to have things corrected or to keep the process moving. Not a good experience at all. Honestly, I waited a week to do this survey because I was afraid things wouldn’t go through correctly, even after the closing! That’s how little confidence I have now in PMC.
Our refinance through PennyMac was quick, easy, and seamless. Each representative we worked with (there were two in total) ensured we understood the process, were available to answer our questions, and communicated often and clearly. We are very happy with our experience.
Overall great experience! Loan closed within 30 days.
Great customer service with consistent communication between PennyMac representatives and myself. I was given a clear explanation of the loan procedure and status throughout the loan process.
It was a very easy process from first phone call to completion.
This has been communicated multiple times to Nancy and Joshua. I wont waste more of my time (which I've already done doing things like editing the incorrect documents FOR PENNYMAC) further.
Erica was very good and communicated clearly and on a timely basis. Everything worked out as promised. The Loan Officer Eric also got back to me quickly and cleared up the questions I had. Both patiently explained to me everything I needed to know.
Nicole Littleton is really helpful. She helped us a lot and answered all our questions. And everyone we call or email her she gives a quick response. A big thanks to Nicole ❤️
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,221 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.