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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had a rough start with PennyMac trying to refinance my mortgage. It took multiple times calling to get anyone to get back to me. My luck changed when I called and Rodney answered and was able to get the ball rolling. Once my loan application was transferred to Nick (Brian) it went very smoothly. He communicated with me regularly and explained the process very thoroughly. He is definitely an asset to PennyMac! Thank you Nick for your professionalism and always positive attitude!
X
Great communication.
Process was easy. Only had one hiccup during closing but PennyMac corrected it.
Elizabeth was very professional. Always answered calls or returned calls very promptly. She was an excellent loan processor!
Everything was simple, very well explained, and everything was completed exactly as I was told it would. No surprises, and no confusion - as easy as could be!
My questions were answered in a professional way.
Had the pleasure of working with Tabitha and Andrew (Drew) and others during the re-finance process. I had an issue with the closing numbers and this was corrected immediately. Great follow-up and communication by Pennymac. Also, impressed with the 'traveling Notary' which made the closing convenient. Tabitha and Drew are consummate professionals and wouldn't hesitate to work with them and Pennymac again!
Had bad reception for my phone and thankful your team were patient with that and my crazy work schedule.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,082 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.