PENNYMAC

LYNETTE W. 

on Birdeye

5 years ago

Original Loan Officer gave me incorrect information about payments. Very difficult to reach original Loan officer (by phone ort email- he was not very responsive). During Loan processing, I was asked for various documents and sometimes it was not clear what they were asking for since I had already provided it (ie; homeowners insurance, then they wanted me to up my insurance but after calling I found out they they really need the Master Condo Policy that the Association carries. 

David E. 

on Birdeye

5 years ago

Unprofessional, very poor communications 

Robert W. 

on Birdeye

5 years ago

Overall, I felt the process went fine. In the beginning, working with Mr. Duran went smooth. He explained the process of teams and that as the loan progressed, I would be handed off to another team. At the end, I worked with Ms. Olsen who happened to have a vacation during my closing week. Not her fault. I had questions about the differences of balance between my current loan, closing costs, and cash to close that never got answered. 

POMPILIO A. 

on Birdeye

5 years ago

Mr. Hoffman was very polite and professional throughout the process, He answered our questions promptlyBy email or phone calls. We are very grateful for his assistance. Excellent performance. Thank you! 

HECTOR A. 

on Birdeye

5 years ago

Great prompt customer service. 

Timothy M. 

on Birdeye

5 years ago

Thanks again for help during my re-finance!! 

RICHARD D. 

on Birdeye

5 years ago

To long of a process and not pleased with how the signing goes. Needs to be a person who can answer question during the signing. Just did not like how things went. 

Christopher S. 

on Birdeye

5 years ago

It was great. 

Saramarie E. 

on Birdeye

5 years ago

The whole process was quick and painless. Loved working with our loan processing team!