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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
On schedule with cash back!
Best rates in the country. Jane Riley and Deion Smith are the best. Thanks from my family to yours.
Elizabeth Bewen the loan processor and Dominic Cifarelli the loan officer are the only reason I didn’t give up with the loan process. They worked so hard to make sure it closed on time. They are amazing at their job. However, the rest of the Mac team stressed me out. Different people would call me asking for documents to be uploaded, not even taking the time to look in the uploaded documents to realize that the stuff was already sent. It was a very frustrating and stressful experience.
I enjoy the fact i wont be constantly sold around to other companies.
The process went smoothly and even faster than we expected.it went through a month earlier than we were told it would take
Awesome job.
Julian answered my questions and walked me through some quest;ions I had. He made corrections to the loan documents as necessary. Others unknown had requested items that were already on file, so when I had tried to upload them again, I couldn't -- they were already there. It is people like Julian and Jeff that keep me coming to PennyMac for refinancing. Thank you again Julian, for making everything go smoothly! MW & JW
1. Timely and accurate responses to my questions. 2. Speaking to representatives would were able to answer my concerns. 3. Speaking to the same representative/𝐿𝑜𝑎𝑛 officer for the duration of my loan process. 4. Clear Information on documents, not being told information verbally and seeing it differently on paper.
getting hold of anyone for info via phone was near impossible. example was trying to get info for setting up auto payment thru checking. was given numbers to call , no luck, told you all would call with info, "still waiting" ! told info would be in documents to be sent to us including account number.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.