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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Lowering the over all cost of refinancing. Also no one asked me If I wanted to put more money down to lower my payments. But I should have asked myself. I wanted to put 100K down to lower payments. But over all it was fine.
THe reliability from the loan officer to the underwriter. Chris Cruz and Robert Wrinkler was able to assist us with every step of the way. Even though Chris was on leave, he reach out to us even though he didnt have to and kept us in his mind with all that is going on and was really professional with his knowledge, guidance and assistance as well as Robert. Max customer service. Max professionalism. Chris was able to put himself in our shoes and work along side of us every time.
Best rates in the country. Jane Riley and Deion Smith are the best. Thanks from my family to yours.
The offer I was made seemed to indicate that I would have all costs covered by the lender credit. In fact, I ended up writing a check, albeit a small one. Just do the deal you make.
Elizabeth Bewen the loan processor and Dominic Cifarelli the loan officer are the only reason I didn’t give up with the loan process. They worked so hard to make sure it closed on time. They are amazing at their job. However, the rest of the Mac team stressed me out. Different people would call me asking for documents to be uploaded, not even taking the time to look in the uploaded documents to realize that the stuff was already sent. It was a very frustrating and stressful experience.
The process went smoothly and even faster than we expected.it went through a month earlier than we were told it would take
Since you Already had our loan we appreciated we did not need to pull docs for the process.
1. Timely and accurate responses to my questions. 2. Speaking to representatives would were able to answer my concerns. 3. Speaking to the same representative/𝐿𝑜𝑎𝑛 officer for the duration of my loan process. 4. Clear Information on documents, not being told information verbally and seeing it differently on paper.
getting hold of anyone for info via phone was near impossible. example was trying to get info for setting up auto payment thru checking. was given numbers to call , no luck, told you all would call with info, "still waiting" ! told info would be in documents to be sent to us including account number.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,089 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.