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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My refinance process with PennyMac was very easy and efficient. I had no issues, stress, headaches or confusion during my refinance. The communication were very vivid and I would definitely recommend PennyMac a million times to my family and friends. Thanks My PennyMac team you guys were awesome.
Everything went very smooth from start to finish. I would highly recommend.
I was set to close on June 24th. That closing was cancelled. I was not informed about the cancellation by penny mac. I was informed through a third party notary service. I called and called for two days after that only to be informed on the third day that something had been wrong with the principal interest. I did in fact close on the refinance on June 29th. Today is July 6th. I still have not received the funds wired to my account. Even though I was told it would be wired in 3 days. poor commun
Lowering the over all cost of refinancing. Also no one asked me If I wanted to put more money down to lower my payments. But I should have asked myself. I wanted to put 100K down to lower payments. But over all it was fine.
THe reliability from the loan officer to the underwriter. Chris Cruz and Robert Wrinkler was able to assist us with every step of the way. Even though Chris was on leave, he reach out to us even though he didnt have to and kept us in his mind with all that is going on and was really professional with his knowledge, guidance and assistance as well as Robert. Max customer service. Max professionalism. Chris was able to put himself in our shoes and work along side of us every time.
The offer I was made seemed to indicate that I would have all costs covered by the lender credit. In fact, I ended up writing a check, albeit a small one. Just do the deal you make.
Since you Already had our loan we appreciated we did not need to pull docs for the process.
My experience with the loan process went smoothly. All my question were addressed in a timely fashion. I was able to complete all the steps necessary with ease. I was so please with Pennymac I told one of my coworkers . He was able to refinance his home through Pennymac too. Great job thanks to the good folks at Pennymac.
The communication was lacking in all areas. I had to stay on top of the person working on my loan and even then would rarely hear anything back. I would upload documents to the portal and send and email and get the documents still wouldn’t be downloaded and processed. I did not realize this until I called into the hotline. I then had to do this every time a document was uploaded because it was never taken care of. Ultimately disappointed but glad it’s done.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.