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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,084 reviews
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Richard M.'s profile image
Richard M. 
4 years ago

Clear and timely communication. 

CHARLES Townes S.'s profile image
CHARLES Townes S. 
4 years ago

PennyMac exceeded our expectations with our refinancing. 

ALAN C.'s profile image
ALAN C. 
4 years ago

Had a lot of questions and they were all answered quickly. Thank you for your great service. 

PAUL L.'s profile image
PAUL L. 
4 years ago

Could not get a hold of anyone for days before closing when I needed payment instructions to ensure funds were sent by closing. 

STEVEN D.'s profile image
STEVEN D. 
4 years ago

Paulette was very nice and tried to keep us informed about everything going on. 

Jeffrey D.'s profile image
Jeffrey D. 
4 years ago

I encountered multiple incidents of information that differed from what I was told on the phone. I was asked for documents multiple times and was not clear if they were received or not. 

Ronnie D.'s profile image
Ronnie D. 
4 years ago

Awesome support to a (US Army) veteran. Thank you. 

Catherine B.'s profile image
Catherine B. 
4 years ago

There were issues getting the condo docs from my HOA, which delayed my loan significantly. My HOA said they never received payment for the docs for months. Also, my final closing docs were inaccurate and included Property Tax and Insurance, and should not have 

PHILIP H.'s profile image
PHILIP H. 
4 years ago

Our first loan officer was very efficient and helpful. When we were moved to Kristina, she also did very well for us, and even moved up the closing date as the original closing date we would have been out of town. Good job by all concerned 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,084 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.