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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,102 reviews
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Joshua W.'s profile image
Joshua W. 
4 years ago

I was kept informed and everything went very smooth! Closed on home before we were originally told. 

CHRISTOPHER C.'s profile image
CHRISTOPHER C. 
4 years ago

My closing agent with my loan paperwork didn't arrive the first 3 times that we had it scheduled. Not a single time was I even notified an had to call to find out why no one was showing up. The 4th time he was over an hour late. Upon arriving the amount I was told to have ready for closing went from $8-$40 to $499. Then the escrow amount showing on the loan docs was incorrect an made my monthly payment almost $100 more per month. It took 3 days to even get to speak to a Mgr I asked daily. 

TIMOTHY T.'s profile image
TIMOTHY T. 
4 years ago

Great service and communication. 

PAOLA M.'s profile image
PAOLA M. 
4 years ago

It was convienent that the entire refinance process was handled over the phone and via email with PennyMac. 

GREG S.'s profile image
GREG S. 
4 years ago

Xavier Johnson with the MAC Team was great very polite, thorough and all around great person to work with. He communicated with me weekly and responded back within a couple of hours if I had any questions. Thank you Xavier for making this refinance a very smooth and easy process.  

GUY Webb J.'s profile image
GUY Webb J. 
4 years ago

When I first started this process, I talked to the initial screener. After expressing my needs and expectations, he provided some alternative methods which turned out much better than my initial expectation. Everything went very smoothly, including navigating into and out of the website to pass documents. Over all, we actually closed 15 days ahead of initial schedule. Than you, GW in Florida 

JORGE Lugo J.'s profile image
JORGE Lugo J. 
4 years ago

The final documents for closing didn't have the correct spelling of my name . Had to reschedule closing due to having multiple closing documents and the notary wasn't instructed which one to use. 

JOHN C.'s profile image
JOHN C. 
4 years ago

Exceeded my expectations. 

STEVEN H.'s profile image
STEVEN H. 
4 years ago

My experience was incredible. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,102 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.