PENNYMAC

Mary T. 

on Birdeye

5 years ago

Rosario was great! I highly recommend her!!! 

Constance S. 

on Birdeye

5 years ago

Okay to share information 

Kofi M. 

on Birdeye

5 years ago

Ease of application and professionalism of people I worked with. 

KENNETH Harris I. 

on Birdeye

5 years ago

Just for clarification about the loan closing in the expected time frame. I think the delays most likely came from the surge in demand in people requesting loans and not due to anything the lending team did or didn't do. 

Clarice H. 

on Birdeye

5 years ago

Took 2 months longer than estimated to close, had very little communication with our loan agent, struggled to get answers for questions. 

Yudenia V. 

on Birdeye

5 years ago

They could be better at estimating times and asking for the information they need. 

RICHARD P. 

on Birdeye

5 years ago

It was an ok experience. 

Judy R. 

on Birdeye

5 years ago

Our closing was cancel the 1st time 1.5 hours before our appointment time on 6/5/20. Our closing for the 2nd time was cancel 5.5 hrs before our appointment time on 6/12/20. We were rescheduled for the 3rd time on 6/26/20 and the amount due at closing was incorrect on the paperwork. I sent an email on Wednesday July 1st just to ask what the correct closing amount actually was and how we can expect a refund. It's is now July 4th and I still have not received a answer : ( 

HEIDI C. 

on Birdeye

5 years ago

Nichole Littleton responded promptly and clearly to any queries we had. Additionally, on several occasions when I called PennyMac directly, I was fortunate that Nichole was the representative who answered the call. Not only was she helpful during those calls, but she remembered me immediately. I feel like I made a new friend and can't thank Nichole enough for making our refinance process easy, and as stress free as possible during these unprecedented, uncertain times.