This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was told we can close as soon as July 31s but we closed way sooner like July 10th really good thanks again
My process was very very slow and we didn’t received the services that we expected
This process took a very long time to refinance my house but once done, the paperwork was very smooth. Thanks to Ammie for taking the time to explain the papers I needed it went fine from then on.
Process went very smoothly and I was able to close sooner than expected.
Penny Mac came in with a rate that was untouchable way out in front of other lenders (the rates recently came down where a couple lenders were completive with Penny Mac). The loan agents were fairly well accessible. Easier to get a hold of than a lot of other lenders. While there was a glitch at closing I really appreciate the fact that Penny Mac went out of their way to rectify it in my favor. To me that is an indicator of a real professional operation that values my business. Well done!
Not only was Dion a great representative but the whole team was responsive, courteous, and professional. Looking forward to continued interactions with PennyMac.
From “concept” of a refi to “closing” one of the easiest processes ever! PennyMac should run the government!
I do understand that this was most likely because of everyone being at home and communication systems breaking down, but it took 3 attempts at signing closing documents because it was wrong in different ways every time. Eventually, 3 months later we got it done. I'm happy now :) I tried to say everything that happened, but they only allowed 500 characters. All in all Pennymac is a great mortgage co. I would recommend and use them again.
Better communication, knowing what was needed ahead of time instead of last minute, and not having to resend documents multiple times because Vonnye couldn't keep track of them. We would ask questions about what we needed, and she would tell one thing and then we would find out later that we really needed to have that document. It would have been much easier to have been told to have everything ahead of time. Even our realtor had problems with not getting any communication back from Vonnye.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,786 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.