PENNYMAC

JUAN H. 

on Birdeye

5 years ago

My final monthly payment ended up being a bit more than what I was told and received a check for escrow funds and that was also less than what I was told. 

HERO B. 

on Birdeye

5 years ago

Communication before the approval was not all that great 

ROBERT R. 

on Birdeye

5 years ago

Do better with everything 

Andrew G. 

on Birdeye

5 years ago

Tracy and Jacob were great to work with. 

Danielle H. 

on Birdeye

5 years ago

Tracy was extremely helpful, especially through my error in not having a current ID when the notary showed up. The process didn't move particularly quickly, but I know that's due to the current rate environment rather than anyone's work. I would absolutely use PennyMac again. 

Brandon C. 

on Birdeye

5 years ago

Nick was over the top AMAZING. Dalia started off good and then I could never contact her and she would not call back. I even emailed her. Her manager finally took over so we were finally able to actually close on time ONLY due to Nick!!! Nick should get all the commission from Dalia. She fizzled out at the end. Everyone at the CA office were not very nice, but everyone at St. Louis were amazing. Had some issues along the way, bad communication by Dalia, but Nick kept it going. 

Allan R. 

on Birdeye

5 years ago

Very difficult to get through for a telephone conversation, actually impossible. Hold on, hold on, hold on, then a disconnect. Email somewhat better. 

Christopher M. 

on Birdeye

5 years ago

Great rate great service!! 

Bryan B. 

on Birdeye

5 years ago

During the final days approaching closing, communication got hard. In order to get any help, I had to feel like I was badgering the My Mac Team to get any answer. I don't know why I couldn't get into contact with Michael until the day of closing, when the package was still not sent to the attorney's. The Closing Package from PennyMac was sent late, almost ruining closing. The wire transfer from PennyMac was late, causing delays to get the keys for the home.