This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The main person I was working with ended up getting sick so that delayed the communication process a little. We were also not told that we needed a certain document from my previous sale until we were sitting at the title company trying to sign the loan
Our loan officer Tony was great from the beginning in setting the tone. He set clear expectations from the get go and was great to work with as we switched mortgage providers in the middle of our closing date. From there, Kristen really stepped up to the plate and made the experience a home run. She worked outside hours and communicated across the business to get the job done. The communication was great every step of the way. Thank you all for the great service and making this home a reality.
My experience was easy and stress-free. I definitely appreciate that!
There was no communication. My closing was scheduled 5 different times. And two of the times given no one showed and I never received a call stating that I was not closing. Marques called me just after receiving my loan and said he would call every Tuesday to check in. I never heard from him again until months later after leaving numerous messages about my loan not closing and needing to know what was going on! This was the worst experience I have ever had refinancing!
The communication on this loan was terrible. Not sure it was Tameka's fault. We were supposed to close in April, then May, then June. We ended up not closing until early July. We sent emails asking and never got clear answers (again not Tameka's fault as this had been escalated above her) as to why this was taking so long.
Great customer service. Weekly status updates and requests. Overall a great experience. Darrien and Gary were very helpful, friendly and great to work with.
Easy process.
Made the process painless
Every individual I’ve contracted throughout the refinancing process was very helpful, they took extra time to explain things if I had any questions or concerns. Prior to refinancing I had payment questions and the individuals at customer support were amazing at walking me through setting up my account online and through the app.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,790 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.