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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
When the first set of closing docs was presented it had errors. I sent an email back which was never responded to. So i called in numerous times to try to get this cleared up. It took 4+ calls to get straightened out. And each time I was told the docs would be updated right away and I would get a new email to esign them. That didn't happen as described. Which took more times I had to call in. It was a bit stressful to say the least.
The refinance was very easy and great customer service.
Better communication with client and loan processor in terms of responding to emails and phone calls promptly. Have a better customer service skills and knowledge when it comes to answering questions regarding loan.
Nobody responds to my email questions except for Lloyd Smith
Where do I even begin... This was by far the worst experience I've ever had dealing with a lender for a refi. Between the loan officer and the loan processing department I give them a zero out of 1 to 10. My loan was a simple refi that took 11 weeks to close. This was partially in part to them being so busy from having great rates but mostly from incompetence. The loan officer Karen Flores and processor Faiza need some serious retraining. I could go on and on about this. Worst experience ever!!!
You guys were awesome! thanks again :)
She was very helpful and kept me at ease.
Frustrating to have your closing delayed by 5 days, they gave us a ridiculous answers. The amount of the check to be written to them wasn’t given to us till 5 min before signing.
Tracy was very timely with updates and my loan was able to close sooner than anticipated.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,113 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.