PENNYMAC

JUSTIN S. 

on Birdeye

5 years ago

Max Mitchell was great at communicating with me throughout the process, however there were several things on penny Mac's end that drug out the refinance process and made for a lot of confusion. 

GRANT M. 

on Birdeye

5 years ago

They were very accommodating in finding the right loan for our situation. 

ROBIN M. 

on Birdeye

5 years ago

The loan process was off to a GREAT start then somewhere things became complicated an the process had to be started over. The process was started over and I received collection calls from the collections department. Trust me, they were RUDE and treated me so unkind as if I was a late payer. After reaching out to Anthony; he has the customer compliance manager call me and send me a letter in writing to assure I was reported to the credit bureau as a late payer. I truly appreciated it 

Doris B. 

on Birdeye

5 years ago

I felt the communication was spotty. I called PennyMac, and found out more documents were needed. There was also a miscommunication as to what documents were required (I heard seller agreement, and repeated it back to the person to whom I was speaking, found out later it was solar agreement.) 

ROSEMARY S. 

on Birdeye

5 years ago

I was very pleased with the whole refinance process as far as them staying in touch with me and letting me know it was being processed. I was told what documents I needed to provide in a timely manner. The only improvement I could offer would be to tell people there is a title fee at closing- I had to ask if there would be any money required at closing. Also I felt I was told at the last minute about property taxes that had to be paid in full for that time of the year. A bit of a scramble for me 

CAMMIE H. 

on Birdeye

5 years ago

Penny Mac worked so well with me to ensure I received a better rate. They were a easy to work with and anytime I called they were fast and easy to talk with. 

RICHARD P. 

on Birdeye

5 years ago

It was an ok experience. 

JAMES Hanlon J. 

on Birdeye

5 years ago

Great experience. 

Judy R. 

on Birdeye

5 years ago

Our closing was cancel the 1st time 1.5 hours before our appointment time on 6/5/20. Our closing for the 2nd time was cancel 5.5 hrs before our appointment time on 6/12/20. We were rescheduled for the 3rd time on 6/26/20 and the amount due at closing was incorrect on the paperwork. I sent an email on Wednesday July 1st just to ask what the correct closing amount actually was and how we can expect a refund. It's is now July 4th and I still have not received a answer : (