PENNYMAC

Mike G. 

on Birdeye

5 years ago

Thank you for being polite and wonderful and knowledgeable! Jazmyne was absolutely awesome calling us and emailing us and we always felt like we were in great hands. Thank you Josh too for the perfect help in figuring out what our needs were number wise. Our loan closed one month earlier than expected. You guys are the best!! 

Katherine M. 

on Birdeye

5 years ago

If the correct information would have been shared with me in reference to the cashier's check. I was given the wrong amount and who to make it out to. I was able to resolve this with the Company Service link by wiring the correct amount to them in order to make the closing actually work. Also, when we were speaking on the telephone going over my information, my phone disconnected and you did not call me back and when I called you, you did not pick up. Overall, in the end it worked out for me 

Andre J. 

on Birdeye

5 years ago

The overall process was good but the process of removing the forebearance was very frustrating. With a click on the mouse I was immediately enrolled with no questions asked an no information to explain in details regarding questions I had. However I had to take on the responsibility of calling customer service 5 times I've 2 weeks to get the forebearance removed even though my payments were current. this process needs work. 

ANGELO N. 

on Birdeye

5 years ago

The process was horrendous. The entire process took approximately 4 months. At points, I was telling folks how to do their job (i.e. you do not need a subordination form if you are paying off a HELOC). That simple premises delayed my loan for at least 2 weeks. I didn't speak to my loan processing individual once throughout the process. However, I do believe she was brought in midway through the process as the original loan processor went MIA. 

Lori P. 

on Birdeye

5 years ago

Loan was an easy one from start to finish. Only hiccup was closing documents were delayed getting to the title company almost delaying closing. 

Kevin H. 

on Birdeye

5 years ago

Easiest loan refinance I have ever dealt with. PennyMac has been amazing from start to finish. 

CHARLES S. 

on Birdeye

5 years ago

It was hard to get anyone on the phone for questions that I had and my loan coordinator went on vacation for a week, I called with no response so I started moving forward with another company until one odd day I received a call. Almost lost my business. I understand it was busy for you guys 

FREDRICK M. 

on Birdeye

5 years ago

This was suppose to be a streamlined VA refinance. But it took over two months! Plus we kept getting email telling us they needed more documents but none were listed. When calling to see why we would get this requests when we were told documentation were not needed, we were told oh it was internal. It was just a mess! 

CASEY L. 

on Birdeye

5 years ago

Very friendly service from the loan officer and title company. Closed sooner than anticipated, even with the inconvenience of the virus, service was great.