PENNYMAC

DAVID L. 

on Birdeye

5 years ago

fast and accurate. painlless 

Richard S. 

on Birdeye

5 years ago

John and Andrew were great. Had a little hiccup on the length of time be a little longer but given Covid and everything going on this was to be expected to some degree so not anyone's fault but Covid really. Great job from the team and overall would recommend you guys to others. 

William W. 

on Birdeye

5 years ago

Charge less 

Orville C. 

on Birdeye

5 years ago

Overall we had a great experience.Everyone was very professional. There were a few communication issues as we got closer to closing, but overall a successful experience. Would recommend to others. 

SAUL C. 

on Birdeye

5 years ago

Communication and punctuality in the process 

Zenaida F. 

on Birdeye

5 years ago

Good experience. Just for the future you need to contemplate the Spanish speaking people on your team. 

CARL W. 

on Birdeye

5 years ago

Everyone I dealt with through out the process was very knowledgeable and easy to speak to. The whole process was done and we closed on our refinance in the time frame they said it would be done. I would recommend PennMac to anyone looking for a new loan or a refinance. 

STEVEN O. 

on Birdeye

5 years ago

I was told this would take 60 days due to how busy you are, I get that, but it took 130 day to close and fund. The only reason it was not longer, was because I was on the phone pushing this along tight up to the last day. I know your team tried, but you systems failed in every way. It was impossible to get Rob on the phone and when I would get someone, we would have to start all over and get them up to date on what was going on. Again, you people were good, you systems failed.... 

John J. 

on Birdeye

5 years ago

Well done easy to do...comm was solid, would recommend to others...Elizabeth was top notch..JDJ