PENNYMAC

CARLO B. 

on Birdeye

5 years ago

All great 

Beverly M. 

on Birdeye

5 years ago

Excellent level of service and communication. 

OSCAR O. 

on Birdeye

5 years ago

I can’t complain you do great job for me evrething you explained to me was fantastic.thank you.i give to you five stars.God Bless. 

William K. 

on Birdeye

5 years ago

PennyMac worked hard to get us refinanced in a time of need 

Joshua G. 

on Birdeye

5 years ago

I was overwhelmed at the notion of refinancing, but it couldn't have been easier. Everything just moved right along and got finished in a timely manner. 

Sharon S. 

on Birdeye

5 years ago

I received a phone call from you collections department the day before closing, telling me my payment was overdue. I had been told at least three times between May 15 and June 10 from different people at Penny Mac to not make my June mortgage payment, even if we closed after June 15. That phone call from collections was absolutely unnecessary and stressful for me to hear. The person on the phone was pleasant, but the message was not. Everyone else was helpful and responsive throughout. 

Conrad R. 

on Birdeye

5 years ago

Robert Gillespie and Billy Manapat were outstanding. Great communication and had my best interest at hand. Great customer service! 

DONALD H. 

on Birdeye

5 years ago

Thorough, timely, and convenient. 

DAVID H. 

on Birdeye

5 years ago

I have worked with PennyMac in the past with great results. The loan process and communication process was extremely awkward. I was sent (monthly) a closing statement showing how much was needed to pay off the original loan. The transition from the original loan official to Jacob was not smooth or communicated accurately. While overall, I am happy with my new rate, the service aspect was not clean or clear