PENNYMAC

RANDALL M. 

on Birdeye

5 years ago

From the inception of the loan process with Karen when we started through Fazia who ultimately brought us to the finish line was not painful at all. Other than our company not giving the information that we had requested due to what PennyMAC was requesting in a timely manner, the overall loan process was smooth. The progress meter that was on the loan site was very helpful as it kept us up to date with the stage of the loan itself. I would recommend PennyMAC to anyone needing a loan. Randy  

ALFRED P. 

on Birdeye

5 years ago

Great service from first inquire to signing all the people involved were helpful and knew what they were doing! 

PHILIP H. 

on Birdeye

5 years ago

I received notification about the closing, the time, the person, his car type, and even a picture of him. When it came time to close the person never showed up. So when I called him he said he was taken off the closing. I was never notified of this or any changes. 50 minutes later a lady pulls up wanting to do the closing. My wife and I had almost left our house and wondering what the heck was going on. We did not receive a phone call. I was not going to close and look for another company. 

Jaime C. 

on Birdeye

5 years ago

Poor communication from the loan officer, rarely returned calls, poor attitude. I didn’t care for him at all. I felt the same way about the loan processor!... 

KELLY T. 

on Birdeye

5 years ago

Loan completed within 30 days. Representatives were very courteous and responded to questions within 24 hours. Only complaint is that the final paperwork didnt come in until day if closing so I had no idea how much I had to put down. Overall great experience. 

JAMES K. 

on Birdeye

5 years ago

Great experience, lowered my rate and would recommend Penny Mac to everyone I know. 

WENDY S. 

on Birdeye

5 years ago

My only complaint through this process was the time it took to refinance. I do understand the circumstances with COVID-19 

Miguel L. 

on Birdeye

5 years ago

I had to reach out to multiple people to get the ball rolling. The manager had to reach out to me in order to get a response. The process took about 3 months and should have taken much less. 

Daniel G. 

on Birdeye

5 years ago

Greg was fundamental to this process going smoothy. Honestly, in the beginning, there was a breakdown in communication between my first point of contact and Greg. That being said, Greg de-escalated the situation very well, was easy to understand, and his response times were stellar. None of my questions were left unanswered for more than a few hours, and he really made the process straightforward, when this process is generally chaos. Hope to deal with him again.