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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was painless.
Thankful for the service we received.
Fastest refinance ever!!!
We have been very happy with the service we have received from PennyMac over the last few years, so we decided to stay with PennyMac for our refinance. The representatives communicated with us every step of the way, which made the process easy. We received a competitive rate, so we're looking forward to the savings, as well as many more years working with the PennyMac team!
I refinanced my home loan with PennyMac. It was so simple, they anserwed all of my questions, such a simple process and I got a great rate. So excited that I secured my future with retirement on the horizon. Thank you PennyMac team, you all were fantastic to work with!
Need more communication. Did NOT return phone calls. Did NOT return emails. I was told that I would receive a credit at closing for prepaying the appraisal, I did NOT receive a credit so I felt lied to. I also would upload documents requested to the portal and then received an email requesting these same documents. Why doesn't PennyMac retrieve these documents from the portal and process them before requesting the same documents?! I am going to refinance to another company!
I had 4 appointments to close and no one showed up until the 5th time that is bad business and the closer was still late
Nancy Olivas was a pleasure to work with and we had no issues with her. We had multiple issues with our original loan officer. Once he was replaced, communication and documents were corrected very quickly.
The people I was able to speak with were nice, but I had a few problems: * our account & some documents were linked with a guy in Texas. His info was accessible via our portal. I received his loan docs and his decline. I did not feel my personal information or his was protected. I told many people at penny Mac. Nothing was ever done & only Faiza seemed to care or think it was a big deal. * our loan didn’t close within 60 days. * I was told 2nd mortgage would be a check sent to me. It wasnt
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,107 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.