PENNYMAC

CARLO B. 

on Birdeye

5 years ago

All great 

Beverly M. 

on Birdeye

5 years ago

Excellent level of service and communication. 

Jaime C. 

on Birdeye

5 years ago

Poor communication from the loan officer, rarely returned calls, poor attitude. I didn’t care for him at all. I felt the same way about the loan processor!... 

KELLY T. 

on Birdeye

5 years ago

Loan completed within 30 days. Representatives were very courteous and responded to questions within 24 hours. Only complaint is that the final paperwork didnt come in until day if closing so I had no idea how much I had to put down. Overall great experience. 

JAMES K. 

on Birdeye

5 years ago

Great experience, lowered my rate and would recommend Penny Mac to everyone I know. 

WENDY S. 

on Birdeye

5 years ago

My only complaint through this process was the time it took to refinance. I do understand the circumstances with COVID-19 

Miguel L. 

on Birdeye

5 years ago

I had to reach out to multiple people to get the ball rolling. The manager had to reach out to me in order to get a response. The process took about 3 months and should have taken much less. 

OSCAR O. 

on Birdeye

5 years ago

I can’t complain you do great job for me evrething you explained to me was fantastic.thank you.i give to you five stars.God Bless. 

Sharon S. 

on Birdeye

5 years ago

I received a phone call from you collections department the day before closing, telling me my payment was overdue. I had been told at least three times between May 15 and June 10 from different people at Penny Mac to not make my June mortgage payment, even if we closed after June 15. That phone call from collections was absolutely unnecessary and stressful for me to hear. The person on the phone was pleasant, but the message was not. Everyone else was helpful and responsive throughout.