PENNYMAC

KRISTEN S. 

on Birdeye

5 years ago

I would've appreciated better communication from my Penny Mac rep. 

Corey B. 

on Birdeye

5 years ago

Thank you for all the help 

RACHEL P. 

on Birdeye

5 years ago

Ms. Christmas was very professional and answered all my questions and concerns in a timely matter. The loan even closed early. 

JACOB C. 

on Birdeye

5 years ago

The quick process and great refinanced loan rate locked in for only having a loan for a year! 

David A. 

on Birdeye

5 years ago

Better communication about what was delaying the timeline, actually responding to email inquiries, actually finding out and responding to what was causing delays, don’t feel I should have to pay extra for an appraisal that was delayed and ultimately caused the delay in closing. The only person who actually responded and did what he promised was Edvarado Zaragoza. I would rate him top notch. The rest of the process was awful and should have been a simple refi. 

Alexus F. 

on Birdeye

5 years ago

Please call for explanation. 

RANDY P. 

on Birdeye

5 years ago

It closed on time. Everyone seemed to be right on top of everything. We were very happy with the service. Sincerely, Randy P. 

CLIFFORD H. 

on Birdeye

5 years ago

Great start out of the gate only to falter down the stretch run to closing. 1st closing date passed; 2nd date nothing. I called. Found out a data mismatch in a Pmac system held things up. Point is I had to call to find that out, if not might still be waiting! Finally got to close and after making clear at least twice we were using our own lawyer, we got to the meeting and Pmac contracted their 3rd party lawyer to do closing, at a higher cost. All the people were good, the process fell apart. 

John G. 

on Birdeye

5 years ago

Better communications . constant delays with no coorespondence. very dissatisfied with the customer service experience