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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Working with Erik Bates was terrific. But once the process was turned over to My MAC Team, the frustration level increased and the communication decreased. I received 4 separate "Payoff Demand Statements" from PennyMac. No one ever told me why I received those or what they were for or why I had to get 4 of them. Also, it took multiple calls to schedule my closing and after all that, the attorney arrived 1.5 hours late. Not fun. Would not recommend.
Documents were requested without explanation then cancelled after I spent days trying to locate from third parties. Email communication was terrible. Only responses I received were in the evening, hastily written, unclear, and repetitive. The timeline for processing my application did not meet expectations. I was left waiting with only vague automated emails for nearly 90 days.
PennyMac was great to work with. The process was easy, everything was explained clearly, and went as planned.
5 stars! Whole process was extremely easy to complete & I was kept well informed of each step along the way. Kudos to Elizabeth & everyone involved!
n/a
Each step was clearly communicated and explained; whenever questions arose, they were answered quickly and accurately and in such a way as clearly understood by those listening and ourselves that we knew that they understood. The overall experience was very gratifying in every way.
SHE SHOULD BE FIRED Cammorah Washington repeatedly and purposefully never replied to emails from us. Lied to our Realtor and tried to kill the deal by saying we had a bankruptcy, which we don't and NEVER have had. Our realtor had to go above her head an Get Craig Wood Mgr, Retail Operations involved. Craig had to work overnight to get our deal done.... HE did Cammorah's job for her and now she wants a review? SHE SHOULD BE FIRED
On a Tuesday, Aida reached out to schedule closing; i told her i didn't know where i would be, so i would have to tell her on Friday. She called and emailed each day for the next 3 days, and i told her each time i didn't know where I would be located until friday. She then proceeded to close my loan on that Friday; RIDICULOUS!!!! Either she is incompetent, or your processes need to be changed/updated!!!
The communication and the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.