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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Clear communication and expectations were outlined very early. Timeline was adhered to and the customer service was excellent even through a few hiccups. First rate lender from day 1 I cancelled another refinance that was in process to go with PennyMac . Thank you!
Faster loan process and better updates in the progress. After we entered the loan approval phase, it took 6-7 weeks to get approval. So long that I was concerned about the 60 day rate lock. It is unclear why the process took so long and was never communicated clearly to me, even after it was approved. I had to request contact with a manager. Once I spoke to the manager, the loan was approved the next day.
Great Communication and timely updates! Super simple and easy process.
Covid 19
It is a process with all the signing but the paperwork was thorough and there was no needing to backtrack to get any information. Having everything on a disc is nice.
The process was very easy and convenient given the current pandemic situation.
All of my questions were answered promptly and accurately. They took my concerns seriously and put me at ease.
Daily and Nathan were extremely helpful through the entire process. Glad we chose PennyMac.
First closing I've experienced with no surprises.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,102 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.