PENNYMAC

Charles C. 

on Birdeye

5 years ago

I do not appreciate being forced to post something on social media so I’ll not give any review. 

ZACHARY D. 

on Birdeye

5 years ago

Great lending company to work with! 

ERICH W. 

on Birdeye

5 years ago

I had a very pleasant experience with PennyMac through the process of refinancing my home 

Nicholas S. 

on Birdeye

5 years ago

I'm sure it was due highly to Covid but it took 5+ days to get a response back on any questions I had. The document portal is not at all intuitive. It was not clear where to upload documents. My loan representative had quoted me a certain amount of cash due back at closing but all my paperwork had a different amount on it. I'm just *hoping* that everything comes through as we were quoted in person and not by what we signed. This whole process was frustrating and difficult... I have more 2 say.. 

JOHN F. 

on Birdeye

5 years ago

This was a straight forward, no cash out refinance of an existing long term customer with excellent credit, income and loan to value. What should have taken 30 days or less took close to 60. Documents were requested more than once and sporadically throughout the process. Contact people changed throughout the loan process. Overall it was a very inefficient process that took so long that rates went down in the interim and I was never offered the lower rate. 

VIRON T. 

on Birdeye

5 years ago

From start to end the whole team was great and responsive with our questions and concerns. 

David I. 

on Birdeye

5 years ago

Smooth process from start to finish.  

Joseph C. 

on Birdeye

5 years ago

Covid 19 along with my particular circumstance created a challenge with communication, even though a system was developed and the Refi process was a success. Thank You 

JEFFREY W. 

on Birdeye

5 years ago

Quick and easy refinancing experience!